AI Center of Excellence & Operating Model.

Embedding AI in the organization. With its AI CoE & Operating Model, TCI establishes the organizational framework behind AI: who makes decisions about projects, who builds and operates solutions, what rules apply, and how employees are empowered. This transforms individual initiatives into a manageable AI landscape.

Service 06 · AI TransformationAI Center of Excellence & Operating Model
Objective
A manageable AI landscape with clear responsibilities
Result
Operating Model, Governance, Enablement Plan
Getting Started
AI Governance & Operating Model · AI Adoption & Literacy
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Context

What is an AI Center of Excellence?

A AI Center of Excellence (AI CoE) is a unit that brings together methods, standards, platforms, and expertise in AI, supports departments, and ensures quality and governance. The Operating Model describes how decision-making, implementation, and operation of AI are organized.

Typical Starting Points
  1. 01A growing number of AI tools and initiatives without central oversight
  2. 02Unclear lines of responsibility between IT, business units, data protection, and compliance
  3. 03Regulatory and Internal Audit Requirements
  4. 04Tools have been introduced, but usage remains low
Service Modules

What the AI CoE & Operating Model Encompasses.

A viable operating model, clear guardrails, and a concrete plan for usage and acceptance.

01

Operating Model

A centralized, decentralized, or hub-and-spoke organizational structure for AI, tailored to the company's structure.

02

AI Center of Excellence

Establishment of an AI Center of Excellence (CoE) or AI Transformation Office, including roles, processes, and standards.

03

Governance & Risk

Policies, approval processes, risk classification, and documentation.

04

Leadership & Change

Empowering leaders to communicate and facilitate change.

05

AI Literacy & Adoption

Training programs based on specific work processes.

06

Governance & KPIs

Portfolio reviews, performance measurement, and continuous improvement.

Procedure

Four steps to the result.

We work closely with your departments and the IT team. Each step culminates in a result that serves as the basis for your decisions.

01

Assessment

Understand the AI landscape, responsibilities, rules, and competencies.

02

Target Model

Define roles, committees, processes, and governance.

03

Implement

Establish a CoE, implement guidelines, and launch the empowerment initiative.

04

Sustain

Key metrics, reviews, and continuous improvement.

Starting point:AI Governance & Operating Model · AI Adoption & LiteracyWe'll tailor the scope and timeline to your specific situation.
Results & Impact

What you get.

  1. Roles, Responsibilities, and Decision-Making Processes
  2. Guidelines for the Selection, Development, and Use of AI
  3. Vision for the AI Center of Excellence and Portfolio Management
  4. Plan for Capability, Adoption, and Acceptance
Frequently Asked Questions

Questions about the AI CoE and Operating Model.

Can't find your question here? Please contact us directly.

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What is an AI Center of Excellence?

A central unit that consolidates methods, standards, platforms, and expertise in AI, supports business units, and ensures quality and governance.

Do we need an AI policy?

Yes, as soon as AI applications are used. It governs permitted tools, data handling, approvals, responsibilities, and documentation.

How does the actual use of AI come about?

Through training focused on specific workflows, visible support from managers, easy access, and tracking usage. Tool training alone is not enough.

How does TCI help with regulatory requirements?

TCI establishes governance structures—including risk classification, documentation, and approval processes—that address regulatory and audit requirements. This does not replace legal advice.
Let's get specific

Is the AI CoE & Operating Model a good fit for your situation?

Please bring your question with you. Together, we'll figure out what the next logical step is for you.

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