AI changes a lot.
We turn it into progress.
TCI Transformation Consulting International supports companies in the DACH region with their AI transformation. We bring together strategy, processes, technology, and people to turn AI’s potential into effective change.
- Network
- 200+ partners
in the TCI network - Experience
- More than 3,900 TCI projects since the company was founded
- Partners
- An average of 20 years of leadership experience
What is AI transformation?
AI Transformation is the redesign of strategy, processes, organization, and IT so that people, systems, and AI can work together to achieve measurably better results.
The key question is not „Where can we use AI?“ but rather: How should work be organized in the future when people, systems, and AI work together?
| First Phase | Next Phase | |
|---|---|---|
| Chatbots | → | Business Value |
| Copilots | → | End-to-End Processes |
| Individual use cases | → | Agents & Integration |
| Pilots | → | Governance & Adoption |
| Tool Rollouts | → | Reliable Operation |
The process is the starting point. Not the tool.
Through AI-supported process reengineering, we work together to determine how people, AI, and existing systems will work together.
Six services. One seamless journey.
AI Transformation is part of TCI Transformation Services. Six services guide you from the initial assessment to reliable operations, either individually or as a comprehensive program.
Diagnosis & Roadmap
Clarify where you stand. Set priorities.We assess the current situation, data, systems, and organization, and translate the most valuable use cases into a prioritized roadmap.
More on Diagnosis & Roadmap02Business Process Redesign
Rethinking work from a process perspective.We analyze tasks, decisions, and handoffs, and determine where people lead, AI supports, and systems reliably execute.
More on Business Process Redesign03AI Solutions & Agentic Systems
Turning ideas into productive solutions.We design and develop knowledge systems, AI workflows, copilots, and agents tailored to your processes, your data, and your control requirements.
More About AI Solutions & Agentic Systems04Agent Harness & Integration
Securely deploy agents into the system environment.We build the framework that enables agents to work reliably: integration with ERP, CRM, and data sources; permissions; guardrails; testing; and human gates.
More About Agent Harness & Integration05AI / Agent Operations
Ensure quality and operational benefits.We monitor the quality, costs, risks, and usage of AI solutions and agents during ongoing operations and develop them in a targeted manner.
More About AI / Agent Ops06AI Center of Excellence & Operating Model
Clarify responsibilities. Empower people.We embed AI into your organization: with roles, decision-making processes, governance, an AI Center of Excellence, and hands-on training.
More About the AI CoE & Operating ModelRethinking Work. Step by Step.
For each step, we determine whether a person, AI, agent, or system will carry it out. The example shows an illustrative target process.
Recognizing Opportunities
Research signals, understand accounts, and map relevant contacts.
RoleAI + Data SourcesEvaluate Relevance
Prioritize opportunities, evaluate assumptions, and determine the next step.
RoleHumans + AIDevelop a solution
Prepare for the meeting, understand the client's needs, and develop a proposal.
RoleHumans leadCommit and act
Approve the quote, document it in the CRM, and manage the next steps.
RoleApproval + SystemInvolving roles, systems, checkpoints, and targets. Applicable to:
Not every process needs an agent.
Depending on the task, rule-based automation, an AI workflow, a copilot, or a knowledge system may be the best fit. We use agents when multi-step tasks offer real added value.
- AutomationFixed Rules for Recurring Processes
- AI WorkflowDefined Steps Using AI Building Blocks
- CopilotSupports people at work
- Knowledge SystemAnswers from Your Data (RAG)
- AI AgentPerforms multi-step tasks
- Long-Horizon AgentOperates for long periods of time
As autonomy increases, so do the demands placed on Agent Harness, Human Gates, and AgentOps.
Where are you right now?
Start with the question your company is facing today. From there, we’ll develop a clearly defined initial assignment. We’ll tailor the scope and timeline to your specific situation.
01We lack a clear direction for AI.A Good Place to StartAI Readiness & Roadmap
Together, we'll determine where AI is relevant to your business and what prerequisites are already in place.
- Aligning Strategy, Data, and Organization
- Prioritized Use Cases with Benefit Hypotheses
- Roadmap for the Next Decisions
02We want to evaluate the benefits of our AI.A Good Place to StartAI Value Review
You're already investing in AI. We'll work with you to identify where value is being created and where adjustments are needed.
- Overview of Existing AI Initiatives and Costs
- Assessment of Use, Quality, and Economic Benefits
- Recommendations for Continuation, Adjustment, or Prioritization
03A process needs to be fundamentally improved.A Good Place to StartAI Process Redesign Sprint
We focus on a specific process and redesign the interaction between people, AI, and systems.
- Analysis of Process Steps, Hand-offs, and Bottlenecks
- Human-AI Process Blueprint with Roles and Checkpoints
- Prioritized implementation steps and appropriate key performance indicators
04We want our pilot to become part of everyday life.A Good Place to StartPilot to Production
A compelling pilot program needs a solid path to implementation. We’ll work with you to bridge the gap between the demo and everyday operations.
- Review of Architecture, Data, and Integration Requirements
- Quality Criteria, Authorizations, and Approval Points
- Implementation Plan for Rollout, Monitoring, and Operations
05Our AI landscape needs clear rules.A Good Place to StartAI Governance & Operating Model
We establish clear lines of responsibility and decision-making processes for a growing AI landscape.
- Roles, Responsibilities, and Decision-Making Processes
- Guidelines for the Selection, Development, and Use of AI
- Vision for the AI CoE, Portfolio Management, and AI Operations
06The tools are there. What's missing is their use.A Good Place to StartAI Adoption & Literacy
We combine training with specific tasks from everyday work so that the available tools are actually put to use.
- Assessment of the Teams' Strengths and Challenges
- Practical Learning and Skills Development Formats
- Adoption Plan with Feedback and Usage Tracking
Success requires a standard.
Before implementation, we’ll agree on how you’ll measure progress. We’ll jointly evaluate baseline metrics, target metrics, and actual results. We’ll set specific target metrics for your process.
Time & Effort
Lead time, manual processing effort, and cost per operation.
Reliable Results
Error rate, rework, and technical quality of the results.
Day-to-day adoption
Active use, level of adoption in the process, and feedback from the teams.
Traceable value
Benefits realized in relation to implementation and ongoing operations.
A Transformative Experience. Taking It Further with AI.
TCI combines the experience of independent consultants and executives with specialized expertise in AI and technical implementation.
Get to Know the TCI Network →
We understand your business.
Industry and process expertise form the foundation for upper-mid-market companies, hidden champions, and large enterprises.
We bring different perspectives together.
Strategy & Orientation, Digitalization & Business Platform, and People & Organization are all interconnected.
We support the implementation.
From prioritization and process design to integration, empowerment, and continuous improvement.
From the first conversation to the first result.
- Initial ConsultationClarify the current situation, objectives, and necessary actions.
- Assessment of the Current SituationClassify processes, data, and systems.
- SprintDevelop the target process, roles, and business case.
- ImplementationPilot, integrate, measure, and scale.
Your Questions. Clear Answers.
Can't find your question here? Please contact us directly.
Ask a question →For which companies are TCI AI Services suitable?
How does TCI differ from large AI consulting firms?
How do we get started on an AI transformation project?
Does TCI also develop AI solutions and agents?
Does every use case have to be solved with an AI agent?
How are the economic benefits assessed?
How do you handle data, oversight, and accountability?
Where does TCI operate?
How do you expect AI to change your company?
Bring your question with you. Together, we'll figure out what the next logical step is for you.
Request an Initial Consultation →Harrlachweg 2 · 68163 Mannheim
